Support
How can we help?
For bugs, failed video generations, billing questions, privacy requests, or account help, email support@oneminuteexplainer.ai.
Include these details
Please include the email on your account, the video URL or video ID if you have one, what source you used (prompt, URL, YouTube, PDF, or DOCX), what you expected, and what happened instead.
For failed source extraction
If a URL or PDF could not be read, try attaching the document directly or sending the public link you used. Some sources block automated readers, require sign-in, or contain scanned pages with little extractable text.
For privacy or deletion requests
Tell us whether you want a specific video removed, a public/share link disabled, or account-associated data reviewed. We will use the details you provide to locate the relevant records.